Making a return or exchange is easy on LIA COUTURE Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 28 days of receiving your order.
RECEIVING YOUR RMA:
– Copy the details of the product and send us via email at email@example.com By sending it to LIA COUTURE, you are accepting and consenting to the practices described in our Return Policy.
– If you’d like to exchange an item because the fit isn’t right, just specify under the description replacement size. If you request a refund, this needs to match the original payment method used.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is not free on the replacement item, and you will need to pay (if applicable) the taxes and duties of the item.
Simply request a Returns Merchandise Authorization (RMA) number through you’re an email to firstname.lastname@example.org, and specify the new size you require.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it and purchase the new piece separately.
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by email to: email@example.com
On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, traceable means to return your order to us, and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, excluding shipping costs and duty tax, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above, i.e. before requesting your RMA.
RECEIVING A REFUND
Your refund will be credited to the original payment method or as store credit to your LIA COUTURE account.
Shipping, customs duties and sales taxes are non-refundable through LIA COUTURE. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers.
Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of LIA COUTURE and may only be refunded as a store credit.
Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
The content of the packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email firstname.lastname@example.org if any of your purchases have been delivered without LIA COUTURE’s tags.
All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Free collection does not apply to items returned or to orders cancelled under the ICACRs.